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Stop the show! What is virtual PBX?

Virtual PBX stands for private branch eXchange, which is a fancy way of describing a phone system that uses the internet or Voice over IP (VoIP) instead of traditional phone lines.

Instead of hosting the wires and switches in your office, a virtual PBX (or hosted PBX) is managed by a third party.

What features does it include?

Many worry that a switch to PBX will prevent them from getting the features they need, but this simply isn’t true. If you’re considering using virtual PBX, you’ll be happy to hear that you’ll get touchtone menus, voicemail, conference calls, calling logs, and more. These features are standard parts of any virtual PBX system.

Benefits of Virtual PBX

  1. Cost Savings. Because you don’t have to buy hardware, virtual PBX is much less expensive than traditional lines. Most traditional systems have high startup fees, but virtual PBX systems allow small business owners to have a professional system at a low cost.
  2. Fast set-up. You won’t have to scramble around to set up the wires for a new system or additional extensions. You won’t have to hire someone to do it either. Virtual PBX allows you to set up the phone system quickly and effortlessly.
  3. Quality Service. The thought of giving up a traditional land line may make you nervous, but today’s virtual PBX systems are more advanced than ever before. You don’t have to worry about dropped calls or other discrepancies. Virtual PBX is a reliable and quality option.
  4. Great features. Virtual PBX systems have a bunch of features that traditional services don’t have, such as the ability to easily script voicemails, forward calls, send business texts, and more.

Frequently Asked Questions about PBX

What’s the difference between virtual PBX and a regular phone system?

The basic difference is what’s physically in your office space. In a regular system, all the wires and switches will be in the office, and you’ll have to set them up (or hire someone to do it). A virtual PBX system is hosted by a third-party who manages and controls the wires and switches.

Can I switch my current business number over to a new virtual PBX system?

Yes. You can port the number over, usually when you sign up.

What’s the difference between virtual PBX and VoIP?

VoIP (Voice over Internet Protocol) makes and receives calls using your internet connection. Virtual PBX uses a third party provider rather than your personal internet connection, which makes it more reliable.

How does virtual PBX work with a VoIP system like Skype or Google Voice?

Virtual PBX tends to have more features than VoIP services. VoIP is mostly about making and placing calls, while a virtual PBX system is designed to manage and route incoming calls. If you already have a Skype phone number or Google Voice, a virtual PBX system can forward calls to those numbers. Basically, a virtual PBX system compliments VoIP services.

What are hosted PBX, VoiP PBX, IP-PBX, and IPBX?

These are all names for the same thing. VoiP PBX, IP-PBX, hosted PBX, and IPBX can all be used instead of virtual PBX.